The Buyer has the right to refuse the goods within 14 calendar days from the moment of receipt of the Goods. (Depending on the product, the buyer may not have a mandatory right of withdrawal, in which case the reason must be clearly stated and explained). The right of withdrawal does not apply if the Buyer is a legal entity.

To exercise the 14-day right of withdrawal, the goods may only be used for their intended purposes, the consumer is responsible for maintaining the quality and safety of the goods during the period of exercising the right of withdrawal. If the goods are used inappropriately or damaged, by careless handling of the goods during use or by not following the instructions, if the original packaging of the goods is lost, or if its packaging is significantly damaged, the online store has the right to reduce the amount to be refunded in accordance with the decrease in the value of the goods.

To exercise the right of withdrawal, you must submit a withdrawal form, which can be found here: https://www.ptac.gov.lv/lv/media/100/download, sending it to the e-mail address dark.red.brand@gmail.com within 14 days of receipt of the goods.

The Buyer bears the costs of returning the goods, except in cases where the reason for the return is that the goods do not correspond to the order (for example, an incorrect or damaged product).

The Buyer is obliged to return the Goods to the Seller without delay, but no later than 14 days after sending the withdrawal form to the online store. After receiving the returned goods, the online store shall immediately, but no later than 14 days, refund all payments received from the Buyer based on the Distance Agreement.

The Seller has the right to withhold payment until it has received the Goods or proof of return of the goods from the Buyer. If the Buyer has chosen a different shipping method than the cheapest one offered by the online store the type of shipment received, the online store is not obliged to compensate for the excess shipping costs.

The online store is not responsible for delays in fulfilling obligations or their non-fulfillment, or other non-fulfillment, which occurred due to circumstances and obstacles that are beyond the reasonable control of the online store.

The online store reserves the right to refuse to sell the goods and demand the return of the goods from the Buyer if the price indicated in the online store is significantly lower than its market price due to an error.